What payment method do you accept?
- All major credit cards and PayPal.
What currency is your store in?
- All payments are made in USD. You bank will convert your total to your currency after your payment has been processed.
RETURN / REFUND / RESTOCK / EXCHANGE
Will you be restocking?
- Only select items.
What is your return policy?
- Returns are handled on a case-by-case basis. Please see our return policy.
Will I receive my money back after I return?
- Yes, and you can also choose to receive store credit in a form of a RAY&ROSE gift card to the email provided.
How do I contact you?
- Email us at CONTACT@RAYNROSE.COM
When can I expect an e-mail response?
- Allow to 24 working hours for a response. Emails are answered in the order it was placed during operating business days (Weekends are closed).
- Please make sure to to include your *FULL NAME and *ORDER NUMBER if available.
Where can I track my package?
- You can track your order on our "TRACK MY ORDER" page, here is the link of it https://raynrose.com/pages/trackmyorder
Kemp House, 160 City Road, London, United Kingdom, EC1V 2NX